dhak8's Privacy Policy

The key terms used in this privacy policy are as follows:

What "personal information" means

"Personal information" refers to any information that can directly or indirectly identify a person. This may include name, mobile number, email address, national ID number, financial details, and login credentials.

What "processing" means

Any operation performed on personal information — collection, storage, organization, transformation, retrieval, use, disclosure, transfer, or deletion — is considered "processing".

Scope of this policy

This privacy policy applies to all users who create an account, log in, carry out financial transactions, or participate in gaming activities on dhak8's website and related digital services. It applies equally to users accessing the platform from outside Bangladesh.

dhak8 only collects information that is necessary to operate our services properly and to ensure user safety. The types of information we collect are described below.

2.1 — Registration & Identity Information

When creating an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — registration is not permitted for those under 21)
• Mobile number
• Email address
• Username and password

2.2 — Identity Verification Information (KYC)

As part of our security policy and for account verification purposes, the following documents may be requested:

• Photocopy of National ID (NID) or passport
• Proof of address (utility bill or bank statement)
• Information to verify ownership of the payment method

2.3 — Financial Transaction Information

During deposits and withdrawals, the transaction amount, method (bKash, Nagad, Rocket, or bank transfer), and timestamp are recorded. We do not store full payment card numbers.

2.4 — Device & Technical Information

The following is collected automatically while using the platform:

• IP address and device type
• Browser type and operating system
• Session duration and activity logs
• Data from cookies and similar tracking technologies

2.5 — Gaming Behaviour Information

A user's gaming history, bet amounts, win/loss records, and VIP level details are stored. This information is used to apply responsible gaming policies and to improve service quality.

Information collected by dhak8 is used for specific and legitimate purposes. Each purpose is described in detail below:

3.1 — Account Management & Verification

Personal information is essential for registration, login, identity verification, and account security. It is used to detect suspicious activity and prevent unauthorised access.

3.2 — Financial Transaction Processing

Information is used to verify deposit and withdrawal requests, maintain transaction history, and support anti-money laundering (AML) efforts.

3.3 — Customer Support

Account information and transaction history are used to provide 24/7 live chat and email ([email protected]) support, so that you can be assisted quickly and effectively.

3.4 — Ensuring Responsible Gaming

By analysing gaming behaviour, signs of at-risk behaviour are identified and limits or support measures are applied as needed. This is part of our commitment to user protection.

3.5 — Service Improvement & Personalisation

Anonymous and aggregated data is analysed to improve the overall user experience, present relevant bonus offers, and resolve technical issues on the platform.

3.6 — Legal Compliance

Information is retained and disclosed as required by applicable laws, regulations, or court orders.

Information may be shared in the following limited circumstances:

4.1 — Payment Processors

The necessary financial information is shared with the relevant payment platform to complete transactions via bKash, Nagad, Rocket, or bank transfer. Each payment service provider has its own privacy policy.

4.2 — Technology & Service Providers

Contracted technology partners (such as server hosting and fraud detection software) who operate the platform may process information only to carry out their designated functions and may not use it for any other purpose.

4.3 — Legal Authorities

Required information may be provided in response to a court order, a lawful request from an investigating authority, or as required by applicable law. In such cases, we will endeavour to notify you in advance wherever possible.

4.4 — Business Transfers

Personal information may be transferred in the event of a business merger, acquisition, or asset sale. You will be notified in a timely manner of any such change.

dhak8 uses cookies and similar technologies to improve platform functionality and enhance the user experience.

5.1 — Essential Cookies

These cookies are necessary to ensure the core functions of the platform (maintaining login sessions, security verification). They cannot be disabled.

5.2 — Functional Cookies

These cookies are used to remember your preferences (such as language selection) and to provide a personalised experience.

5.3 — Analytics Cookies

These cookies help analyse website usage patterns and improve service quality. The information collected remains anonymous.

5.4 — Cookie Controls

You can delete non-essential cookies or stop accepting new cookies through your browser settings. However, disabling cookies may cause some platform features to not work properly.

dhak8 follows industry-standard technologies and practices to protect your personal and financial information. The key elements of our security framework are as follows:

6.1 — SSL Encryption

All data transmitted on the platform is protected through SSL (Secure Socket Layer) encryption. You can confirm this by looking for the padlock icon in your browser's address bar.

6.2 — Access Controls

Access to personal information is granted only to staff who need it for their work. All access is logged and reviewed regularly.

6.3 — Security Testing

Regular security audits are conducted to identify system vulnerabilities, and identified issues are resolved promptly.

6.4 — Data Breach Response

In the event of a security breach, affected users will be notified as quickly as possible and necessary steps will be taken to limit the damage.

dhak8 retains your information only for as long as necessary. The retention policy is as follows:

7.1 — Active Accounts

All information is retained for as long as your account remains active. This is necessary for service delivery, support, and legal compliance.

7.2 — Closed Accounts

Even after an account is closed, financial transaction records, identity verification information, and gaming history will be retained for the period required by applicable law.

7.3 — Marketing Communications

If you withdraw your consent, information used for marketing communications will be deleted as soon as possible.

As a dhak8 user, you have the following rights over your personal information:

8.1 — Right to Access

You have the right to know what information we hold about you, for what purpose, and with whom it is being shared.

8.2 — Right to Rectification

You have the right to request the correction of any inaccurate or incomplete information we hold about you.

8.3 — Right to Erasure

In certain circumstances (such as when there is no legal obligation to retain it), you have the right to request the deletion of your personal information.

8.4 — Right to Object to Processing

You have the right to object to the use of your information for marketing purposes and to request that such processing be stopped.

8.5 — Right to Data Portability

You have the right to request the information we hold about you in a structured, machine-readable format.

8.6 — How to Exercise Your Rights

To exercise any of the rights listed above, email us directly at [email protected]. After verifying your identity, your request will be responded to as quickly as possible.

dhak8 is for users aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21. An age verification process is carried out at the time of registration.

If you suspect that a minor's information has been collected by mistake, please contact us at [email protected] — we will delete that information immediately and close the associated account.

dhak8 reserves the right to amend and update this privacy policy as needed. For any significant changes:

• The updated policy will be published on this page.
• Registered users will be informed by email or through platform notifications.
• Continuing to use the platform after a change takes effect will be considered your acceptance of the new policy.

It is recommended that you review this page from time to time to stay up to date on any changes to the policy.

This privacy policy and any disputes relating to the processing of personal information will be governed by the Information and Communication Technology Act and other applicable regulations.

If you have any questions or concerns about any aspect of this policy, please contact our support team. We prioritise resolving disputes through discussion.